Low download speeds or an inconsistent wireless connection can sometimes lead to issues with using the ABCmouse or ABCmouse English apps.
If you performed a diagnostic check and need help meeting our recommendations, there are several steps you can take to help improve your connection:*
- Power off all other devices connected to your home network.
- Close any other applications or programs your device may be running in the background.
- Connect your device directly to the router with an ethernet cable.
- Move the modem and router closer to your device or vice versa.
Note: If you continue running into trouble using ABCmouse or ABCmouse English, we recommend referring to the steps for resolving stability issues.