Certain desktop browsers have a default muted setting. Please make sure the audio feature has been enabled on your browser of choice.
Chrome Users
- Click Settings.
- Click Privacy and Security.
- Select Site Settings.
- Scroll down to Content and click Additional Content Settings.
- Click on Sound and make sure ABCmouse.com is not listed under the Mute box.
- Under Allow, add ABCmouse.com.
Safari Users
- On your desktop, click the Apple icon.
- Choose System Preferences.
- Select Sound.
- Select the Output tab.
- Choose Internal Speakers.
- Check if the volume slider is low, and if so, slide it to the right and check the Sound again.
- Make sure the Mute box isn't checked.
Please also check your Volume Settings within the ABCmouse website. This can be done per the steps below:
- Select the Gear icon on your child’s Homepage.
- Select the Volume icon.
- To turn up the volume, slide the toggle to the right.