Depending on your device, you can uninstall and reinstall the ABCmouse English app to solve some stability issues. It’s also a great way to ensure that you have the latest version of our app on your device.
The steps to uninstall/reinstall will vary depending on the device you’re using to access ABCmouse English.
Android (mobile)
- Go to Settings > Applications > Manage Applications > All > ABCmouse English and press Uninstall.
- Turn off the device.
- Let the device sit for one (1) minute.
- Turn the device back on.
- Reinstall the ABCmouse English app from the Google Play Store.
iOS
- From your Home screen, tap and hold the ABCmouse English app until it starts wiggling and a small X appears in its upper corner.
- Tap the app again and press Delete.
- Power cycle your device by turning it off for one (1) minute.
- Search for ABCmouse English in the App Store.
- Select the Cloud icon to reinstall it.
- Once the download is complete, tap Open to reopen ABCmouse English.