How do I clear my browser cache?

Clearing your browser cache on a regular basis helps with stability and performance when using ABCmouse. For steps on clearing the cache, select the browser and device you’re using from the list below:

• Chrome – Mac and Windows
• Edge – Windows
• Firefox – Mac
• Firefox – Windows
• Safari – Mac

Chrome – Mac and Windows

1. At the top-right, click More.
   • The More icon is displayed as either three vertical dots or an arrow icon pointing up, depending on your browser version.
2. Click More Tools.
3. Click Clear Browsing Data.
4. Select a time range. To delete everything, select All time.
5. Check the boxes for Cookies and other site data and Cached images and files.
6. Click Clear data.

Edge – Windows

1. Click the Hub icon. 
   • The Hub icon is displayed as a star with three horizontal lines.
2. Click History in the left panel.
3. Select Clear History.
4. Check the boxes for Cookies and saved website data and Cached data and files.
   • Leave everything else unchecked.
5. Click Clear.

Firefox – Mac

1. Click the History menu.
   • This looks like books on a shelf, and is located at the top of the screen.
2. Select Clear Recent History.
3. In the drop-down for Time range to clear, select Everything.
4. Check off the box for Cache and Cookies.
   • Leave everything else unchecked.
5. Click OK to confirm.
6. Restart or refresh Firefox.

Firefox – Windows

1. Click the Firefox menu, which is found in the top-right corner.
2. Select History.
3. Select Clear Recent History.
4. In the drop-down for Time range to clear, select Everything.
5. Check the box for Cache and Cookies.
   • Leave everything else unchecked.
6. Click Clear Now.
7. Restart or refresh Firefox.

Safari – Mac

1. Click Safari in the menu bar.
2. Select Preferences.
3. Select the Privacy tab.
4. Choose Manage Website Data.
5. Click Remove All.
6. Click Remove Now to confirm.

Note: In cases where clearing the cache doesn't help resolve your issue, please contact us.